Policies

Booking Terms and Conditions

Our office and reception hours are between 9am and 5pm. Check-in time for camp sites is from 11am to 5pm and for accommodations from 2pm to 5pm. If arriving after 5pm please email us to make arrangement prior to the day of arrival. A late check-in fee of $5 may be applied at the management’s discretion.

Check out is by 10am for camp sites and accommodations.

All online bookings are paid in full at the time of reservation. The payment is charged against your credit card and a letter of booking confirmation is emailed to you following the booking.

Cancellations

Cancellation requests must be made via email to bankabookings@ilsc.gov.au.

Cancellations during the season (April to September inclusive) made more than 7 days prior to arrival will be entitled to a full refund. Refund is not available if a cancellation is made within 7 days as of 5pm from the arrival date.

Cancellations during the off season (November to March inclusive) made more than 24 hours before arrival will be entitled to a full refund. Refund is not available if a cancellation is made within 24 hours as of 5pm on the arrival date.

Miscellaneous

No refunds are available for early departures.

No camp fires are allowed at any time.

Pets are not allowed in cabin accommodation.

Only during the season (April to September) will the Bar and Shop be open, at the sole discretion of the onsite management, from 5pm to 7pm.

By proceeding to make a booking guests acknowledge that the management assumes no responsibility whatsoever for any accidents, injuries or loss from any cause while staying at Banka Banka West Station and Tourist Park.

Pets

Pets are welcome, but are not permitted within cabin accommodation. Pets must be supervised at all times and never left unattended including inside a tent or van or other accommodations. While outside of your van or tent or other accommodations, your pet must be leashed at all times.

For health and safety reasons pets are not allowed in any common areas of facilities including camp kitchen, showers, toilets and children’s playground.

Pets owners are 100% responsible for picking up and disposing of their waste in a sealed ‘doggy do’ plastic bag and disposed of in rubbish bins.

For health and safety reasons pets must not be washed or cleaned anywhere within the park. Additionally, any pet related accessories such as blankets, etc. should not be washed or cleaned within the park.

Pet owners are personally responsible, and will be held to be so, for any and all personal injuries and/or property damage or losses in relation to any actions by or because of their pet.

The pet owner must agree that the park owner/manager reserves the right to evict any guests whose pet is deemed noisy, disruptive, and aggressive or the subject of complaints from other guests.

It is the pet owner’s responsibility and the owner’s alone to control and manage their pet. If in the view of the park management this has not happened to an acceptable level the owner and the pet may be evicted from the park, without prior warning, immediately at the manager’s discretion.